Returns and Refunds
Here at Gunner's Alley, your satisfaction is our top priority,
and we understand that there may be times when you will want to send an item
back for a return or exchange. Our return policy is as follows:
- Holsters, Belts, Shooting Glasses - We offer
a 45 day money guarantee from the date of receipt.
- Knives - We offer a 7 day money back guarantee
from the date of receipt.
- Hearing Protection - We offer a 7 day money
back guarantee from the date of receipt.
Refunds within the time periods above are issued as long as the
item or items are returned to us in an undamaged, re-sellable NEW condition
including all the original bags, paperwork, product materials, product parts,
etc. that were in the original shipment.
Full refunds, including the original S/H charges,
are issued back in the event of the following:
- A mis-shipment or order processing error on our part
- Any manufacturer defects
- Damaged products
. In addition, we will cover the cost of the return S/H handling
in those situations.
A refund, minus the original S/H charges, will
be issued back in the event of the following situations:
- The product did not suit your needs
- The color or finish did not suit your needs
- The function or fit of the product was not as you had expected
In an effort to lessen the inconveniences associated with returns,
we don't utilize a Return Merchandise Authorization (RMA) number. Simply ship
the item/s back to us at the following address: Please don't forget to put C/O
RETURNS in the address!
Gunner's Alley
C/O Returns
700 Parkthrough St.
Cary, NC 27511
Please include a note in the box explaining the problem, and what
the desired outcome is that you want: i.e. return, exchange, defect, etc. Also,
please don't forget to include your name, complete address, phone number &
order number if you have it.
If you ave any questions about returning an item/s or our return
policy, please give us a call (toll free 877-486-6111), or (local 919-388-1991)
or drop us an e-mail info@gunnersalley.com.
