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919-388-1991

Shipping & Returns

We understand that there may be times when you will want to return an item for a refund or exchange. Our return policy is as follows:

  • We offer a 15-day return policy from the date of receipt on purchased items, including, but not limited to, certain holsters, belts, magazine carriers, and shooting glasses.
  • Extra/spare Lenses for shooting glasses can be returned if they are unopened. We cannot accept returns on opened lenses.
  • Prescription carriers cannot be returned if prescription lenses have been installed in the carrier. They must be returned in the original packaging with no lens or demo lenses installed (depends on model).
  • Firearms and ammunition a non-returnable and non-refundable. 

Full refunds, including the original S/H charges, are issued in the event of the following:

  • A mis-shipment or order processing error on our part
  • Any manufacturer defects
  • Damaged products

 We will cover the cost of the return shipping in these situations.

Refunds within the 15 day time period are issued as long as the eligible item or items are returned to us:

  • in an undamaged, re-sellable NEW condition
  • include all of the original bags, paperwork, product materials, product parts, etc. that were in the original shipment.

Items returned in re-sellable condition that are missing parts or packaging from the original shipment will be subject to a 30% restocking fee.

A refund, minus the original S/H charges and a 25% restocking fee, will be issued in the following circumstances:

  • The product did not suit your needs
  • The color or finish did not suit your needs
  • The function or fit of the product was not as you had expected
  • or another reason other than manufacturer's defect

Items that are not returnable unless there is a defect in materials or workmanship include:

  • Any MTR Custom holster that has been customized to include:
    • a thumb break
    • an exotic leather trim (such as shark, elephant, etc.) or full exotic construction
    • interior lining
    • the customization of the holster so it works for a pistol with a weapon light and/or laser and/or red dot sight
  • Any MTR magazine carrier customized to include an exotic material or lining (please see above)

 

MTR Custom Leather Ordering Policy

  • Orders placed for MTR Custom orders can be cancelled within 7 days of placing the order
  • Orders that are cancelled after 7 days from the date the order was placed will be subject to a $15 cancellation fee 

 

In an effort to lessen the inconveniences associated with returns, we do not utilize a Return Merchandise Authorization (RMA) number. Simply ship the item/s back to us at the following address. Please put C/O RETURNS in the address.

Gunner's Alley
C/O Returns
203 North Harrison Avenue, Suite G
Cary, NC 27513

Include a note in the box explaining the problem, and the desired outcome (i.e. Return, Exchange, Defect, etc.).

Also, please include your name, complete address, phone number, and the order number if you have it.

If you have any questions about returning an item or items, or about our return policy, please call 919-388-1991 or send us an e-mail at info@gunnersalley.com.