How can I place an order and pay for it?
We have tried to make it as easy as possible for you to find what you are looking for and place an order.
Is it safe to use my credit card at your site?
Yes, we use a secure SSL web site that encrypts the credit card number and details.
What credit cards do you accept?
We accept Visa, MasterCard, Discover and American Express.
I placed an order using my credit card and received an "unable to process card" message. What does this mean and how can I fix it?
Our merchant account processor automatically uses an anti-fraud measure called Address Verification System or AVS for short. The AVS system compares the name and address you provided in the BILL TO section during checkout against the name and address that is listed on file with your credit card company. If the name and address do not match, the transaction will not be processed. Most declined transactions occur because the BILL TO name/address do not match the name/address on file with the credit card company. Occasionally, the transaction will not go through because the AVS cannot make contact with the respective credit card company for verification.
If you receive an "unable to process card" message, we will contact you via email or phone. It's usually fairly easy to fix, and we can get your order processed.
When will I be billed?
Given the ever increasing number of unclaimed orders where payment is not completed after an item is ordered, all orders are charged when the order is placed. Customers are free to cancel an order at anytime in the process, and we offer a 30 day guarantee on most all of the items we sell.
What is your Return Policy?
We understand that there may be times when you will want to return an item for a refund or exchange. Our return policy is as follows:
Full refunds, including the original S/H charges, are issued in the event of the following:
We will cover the cost of the return shipping in these situations.
Refunds within the 15 day time period are issued as long as the eligible item or items are returned to us:
Items returned in re-sellable condition that are missing parts or packaging from the original shipment will be subject to a 30% restocking fee.
A refund, minus the original S/H charges and a 25% restocking fee, will be issued in the following circumstances:
Items that are not returnable unless there is a defect in materials or workmanship include:
In an effort to lessen the inconveniences associated with returns, we do not utilize a Return Merchandise Authorization (RMA) number. Simply ship the item/s back to us at the following address. Please put C/O RETURNS in the address.
203 North Harrison Avenue, Suite G
Cary, NC 27513
Include a note in the box explaining the problem, and the desired outcome (i.e. Return, Exchange, Defect, etc.).
Also, please include your name, complete address, phone number, and the order number if you have it.
If you have any questions about returning an item or items, or about our return policy, please call 919-388-1991 or send us an e-mail at email@example.com.
With a refund, do I get my money back or store credit only?
We offer you a choice of either a refund or a store credit for the amount due. Just let us know your preference.
Do you have everything on your web site in stock?
No, due to the sheer number of possible holster model/shooting hand/color/weapon fit combinations, we do not have everything on the web site in stock at all times.
Some general guidelines regarding our inventory, and that of our manufacturers, is as follows:
What shipping company do you use?
Most items are shipped via USPS Priority Mail or USPS First Class Mail. This includes holsters, magazine carriers, belts, and shooting glasses.
Very large items are shipped via UPS or FedEx Ground.
International orders are shipped via USPS International Express Mail.
Do you ship internationally? If so, which countries will you ship to?
No, at this time we do not ship internationally.
How much does shipping cost?
Our shipping costs are based on order total.
Orders up to $65 ship for $8.00
Orders from $65.01 to $100 ship for $11.00
Orders from $100.01 to $150.00 ship for $12.00
Orders over $150 ship for $16.00
What is the average shipping time?
We process and ship orders every day.
If we have the item in stock, we will typically ship it on the day it was ordered or the following day. Once the item is shipped, we will send you an email with the tracking number.
Average shipping times will vary with each shipper and the destination.
All prices are in USD.