We understand that there may be times when you will want to return an item for a refund or exchange. Our return policy is as follows:
Full refunds, including the original S/H charges, are issued in the event of the following:
We will cover the cost of the return shipping in these situations.
Refunds within the 15 day time period are issued as long as the eligible item or items are returned to us:
Items returned in re-sellable condition that are missing parts or packaging from the original shipment will be subject to a 30% restocking fee.
A refund, minus the original S/H charges and a 25% restocking fee, will be issued in the following circumstances:
Items that are not returnable unless there is a defect in materials or workmanship include:
In an effort to lessen the inconveniences associated with returns, we do not utilize a Return Merchandise Authorization (RMA) number. Simply ship the item/s back to us at the following address. Please put C/O RETURNS in the address.
203 North Harrison Avenue, Suite G
Cary, NC 27513
Include a note in the box explaining the problem, and the desired outcome (i.e. Return, Exchange, Defect, etc.).
Also, please include your name, complete address, phone number, and the order number if you have it.
If you have any questions about returning an item or items, or about our return policy, please call 919-388-1991 or send us an e-mail at firstname.lastname@example.org.
All prices are in USD.